Commonly Asked Questions

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.

What is your return policy?

No refunds or returns on body/face care items at this time. Please use the "Contact Us" section to inform me of any concerns regarding shipping or arrival of the product.

How long will it take to ship my order?

Please allow 5-7 business days for fulfillment of orders and for the product to be shipped. Seven7 provides quality batch made products.

What does it mean if my soap fades over time?

Each batch of soap is handmade with care. Handmade products, specifically made without preservatives or excessive chemicals can appear different in color and size upon delivery.

It is perfectly fine to use up until the shelf life is reached!

FAQ: FAQ